Delivery Information

Your shipment is insured against loss in delivery. You can get more information about our delivery service by calling +385 1 2321 044 (the call price and the billing unit are charged at the cost of calls to the fixed networks of the user's telecommunication operator) or e-mail address info@glazbena-kutija.hr.

Delivery Terms

Delivery is done through DPD and Overseas transport companies that provide transport services. Delivery is made to the entrance to the residential building of the desired address. For parcels of larger dimensions (digital pianos, sound boxes, etc.), delivery is possible up to the first physical obstacle that prevents the delivery of the delivery vehicle to the dwelling. If it is a residential building, the supplier is not obliged to carry the goods up to the floor where the buyer is located, but to the entrance to the building.

Delivery for Croatia is free of charge for all orders above €50. For ordered goods of less than €50, delivery is charged in a lump sum of €5. For cash on delivery, the delivery is €6.

The delivery service is usually delivered within 24 hours of pickup at the warehouse. The exception are islands and places that do not support daily delivery or fall into settlements limited by the weight of the shipment.

In the case of purchase of goods, the delivery time of a particular product will be defined and determined to the buyer via a return email. The delivery time by the seller in such email to the buyer is informative only and does not oblige the seller.

When taking over the product, the buyer is obliged to check for any damage and immediately advertise it to the delivery worker who delivered the goods, or refuse to take over the shipment on which external damage is visible. The buyer is obliged to sign the delivery note when taking over the goods, and the delivery service takes it as a confirmation of collection.

Upon delivery, with the purchased product, the Buyer receives all the documents that accompany the product (user manual, warranty card), invoice, and confirmation of receipt of the shipment, which he is obliged to sign. The signature on the acknowledgement of receipt of the shipment shall be deemed to have taken over the product without any visible damage.

The buyer is obliged to inspect the goods without delay and to notify the seller within 1 day of visible defects of the goods. Otherwise, the seller is not responsible for any visible defects on the purchased goods.

Selection of the supplier is the responsibility of the seller, and the seller is solely responsible for choosing the supplier.

Shipping charges and delivery times for Europe